Refund Policy

Return & Exchange Policy

Thank you so much for purchasing hair from our Luxuriouspop.com .Creating High-quality & Affordable 100% Human hair is our goal.

We understand that sometimes our hair may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.

We are more than happy to accommodate exchanges and returns for our hair that have not been cut, tampered ,altered, or used.

NOTE : PLEASE be aware that any issues with your units MUST be Handled within the 7 days once signature has been established at time of delivery due to the nature of the product . 



Below are the details:

1. Returns are gladly accepted if nature of issue is due to LuxuriousPop ;

2. We ONLY will accept returns with clear visible photos of the unit issue within 7 days . 

( Once beyond 7 days , we won't offer free exchange or free return service , Please keep a good contact during this period )

3. We will deduct $20 freight + $10 restock fee = $30 after we received the unused product .

Return & Exchange Process

Step 1

Please contact our Luxurious Pop customer service representatives within 5 days of receipt of your wig via email.
Email:support@luxurious-pop.com
Please indicate the reason or reasons you want to exchange or return your wig.Please attach any applicable pictures.

Step 2

Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to send your unit to.

 Step 3

Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to support@luxurious-pop.com after you have shipped your package.

4. NO Return & Exchange for customized hair & clearance products.

5. Only one -time complimentary exchange service provided .

 

 For Rush Exchange:

You can place a new order and receive your refund when the original item arrives back. 
-Place a new order online ,we will send your new purchase after payment received 
-When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.