Return & Exchange Policy
Thank you so much for purchasing hair from our Luxuriouspop.com .Creating High-quality & Affordable 100% Human hair is our goal.
We understand that sometimes our hair may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
We are more than happy to accommodate exchanges and returns for our hair that have not been cut, tampered ,altered, or used.
NOTE : PLEASE be aware that any issues with your units MUST be Handled within the 7 days once signature has been established at time of delivery due to the nature of the product .
Below are the details:
1. Returns are gladly accepted if nature of issue is due to LuxuriousPop ;
2. We ONLY will accept returns with clear visible photos of the unit issue within 7 days .
( Once beyond 7 days , we won't offer free exchange or free return service , Please keep a good contact during this period )
3. We will deduct $20 freight + $10 restock fee = $30 after we received the unused product .
Return & Exchange Process
Please contact our Luxurious Pop customer service representatives within 5 days of receipt of your wig via email.
Please indicate the reason or reasons you want to exchange or return your wig.Please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to firstname.lastname@example.org after you have shipped your package.
4. NO Return & Exchange for customized hair & clearance products.
5. Only one -time complimentary exchange service provided .
For Rush Exchange:
You can place a new order and receive your refund when the original item arrives back.
-Place a new order online ,we will send your new purchase after payment received
-When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.